Contact the Saylor Academy
We get some frequent questions. The most common questions we get are below; find more at our FAQ page. Our phone, address, and email details are below.
How do I get started?
Find the course you want to take at www.saylor.org, read through the introductory material, find the first link under “Unit 1″, and begin! It will make more sense soon, we promise :)
I’m getting a 404, ‘page not found’, or similar error.
We apologize; it does happen. Try clicking the links again, refreshing the page, or waiting a few minutes…that will usually clear it up.
I created an account, and now it won’t let me sign in!
First, we have to ask — are you sure you’re using the same email address and password that you signed up with? Excellent. Try using the “forgot password” link from the login page, and check your spam folder for any lost messages. No luck? Let us know and we’ll get it fixed.
Is it really free?
Yes, it really is. Honest…no fooling. Free.
Will I receive a certificate?
If you pass the exam at the end of a course with a 70% or better, you will receive a digital certificate of completion.
Do I need to apply?
No, you do not need to apply. We encourage you to sign up for our ePortfolio, but if you wish you can start on any course immediately.
Can you send me course materials?
Unfortunately, because of copyright restrictions for some of our resources we aren’t able to prepare disks with the entire course.
I enrolled in a course in the ePortfolio, and now I don’t know what to do!
Not to worry! This often happens when folks find us first through the ePortfolio. Find your course over at www.saylor.org, and begin there. Alternately, go to the “Courses” then “In Progress” tabs in ePortfolio. Any course you have officially enrolled in will be listed here. Click on the number or title to go to the learning materials.
Business & general inquiries: (please email as we transition to our new office space)
Student inquiries and helpdesk: (please email as we transition to our new office space)
Exams for credit/proctoring inquiries: (please email as we transition to our new office space)
Business Hours: Monday-Thursday, 8:30AM to 5:30PM, Friday 8:30AM to 4:00PM (Eastern U.S. timezone)
The Saylor Academy
2200 Wilson Boulevard
Arlington, VA 22201
We are on Facebook, Twitter, and Google+ — and we do respond! You can get the details at our community page.
If your question was not answered above, send us an email with the form below. The inbox is monitored most closely during our regular business hours.